To get started:
Upon registering, you will need to provide a valid email address, create a username and password.
To become an online psychic, contact our expert service team through email: firstname.lastname@example.org
Your personal data is strictly confidential, retained as long as necessary for the accomplishment of the ends pursued and are not perserved beyond. We do not store your payment details, only the elements necessary to process reading requests.
To start a reading, there are two options :
While creating an account, you have the choice to subscribe to receive our newsletters or SMS notifications on promotional offers, gifts and advice. If you no longer wish to receive our offers, you can unsubscribe from the AstroFame newsletter with a simple click on the link provided at the bottom of the last newsletter. Please allow 48 hours to be unsubscribed from our database.
To manage your SMS notifications on the availability of our psychics, refer to the question, How do I know if the Psychic is available?
If you have forgotten your password, we are happy to help you to reset. Simply go to "Member Login" and click on the "Forgot Password" link.
AstroFame will send you an email to reset your password. Do not forget to check your spam.
If you want to modify your information, you can do access your customer account:
To temporarily suspend or delete your AstroFame Member Account, contact our customer support team email@example.com it is necessary to provide yoru username or email address associated with the account.
Once you are logged in your Member Account there are two ways to start a reading:
To find out more about the psychic, just click on their image to reveal their full profile. We are certain you will find a psychic you can trust.
To start a call reading:
You can contact customer support for further assistance: 0203 695 9233 from Monday - Friday from 8AM - 1AM.
Chat discreetly - Get instant online advice and connect wherever, whenever.
To start a chat reading:
There are two email reading options: Short and In-Depth
* In accordance with the availability of the psychic chosen.
Note: Attach a photo of yourself and others involved in the situation including their names and dates of birth.
If you are consulting using your mobile, you can ask your question using the audio feature. To do this, click on the microphone, activate and send your voice email reading.
Here is a video to help you.
Is the psychic of your choice not available? You can arrange/book an appointment for a personal session by clicking their profile page and then use the option, Arrange Call. You will asked to choose a time slot and provide your landland or mobile number for the reading.
You will receive a confirmaton email as soon the advisor accepts the appointment.
You can use your Member Account, click on "Booked Phone Readings", select the reading and change the time or date based on the psychic's availability for the week.
The prices of each psychic vary according to their experience and background. To find out their per minute rate, please visit their page.
Please Note: All readings require prior price authorisation before launching a call, chat or email reading.
Encountering technical issues? Contact our customer support team: firstname.lastname@example.org and provide your username, email address associated to the account, date and time of the issue, and a brief description.
If you are credit card was declined? Please verify that sufficient funds are available before making a purchase or contact the card company on the back of the card for further assistance.
Call Dropped? Please contact our customer support team for further assistance, we will make it right.
The personal details exchanged during any session are anonymous and confidential. We strongly advise you to frequently update your password for security reasons.
To access your invoices or receipts, login to your Member Account use the option, "Transactions, Chat History & Reviews" then click on the receipt. You will be able to find all the specific details: Price, duration, transaction number, applied coupons, and payment method used.
We accept all major credit cards, including Visa, MasterCard, Amex and Discover including PayPal. After you have used your first free minutes your credit card will be charged to fund your further readings.
An online payment method is required to use the psychic network, AstroFame. If you do not have a credit card, it is possible to use the Wallet option and add funds using PayPal. How? Click on "Payment Methods", more information available below - What is the AstroWallet? How can I use or rechange?
The AstroWallet is a virtual payment method available on your AstroFame account. To pay for sessions using the Wallet, it is necessary to rechange the wallet with a valid means of payment (using a debit/credit card or PayPal). Click on "Payment Method" then "Recharge Wallet. Enter the selected amount using the payment method of your choice and recharge. Afterwards, you will be able to launch your reading.
If you do not use the entire sum you have added to the AstroWallet, you can use the remainder of the funds for another session.
From the Member Account, click on "Payment Method" and then "Use/Add Funds - Account Balance and select the tab "Account Balance.
Promo codes can be applied for a reduction on your next session. You can get a promo code from an advisor or from our tell a friend referral program on AstroFame.
If you have a promo code from an advisor, it is important to use it exclusively with the advisor who referred you to us. This code is only valid for your first time session.
If you have been referred to AstroFame through one of your friends, the code can be applied to our first time reading with the reader of your choice. The promo code will be automatically applied to the session using the redirection link. Otherwise, you can check the box, promo code, to enter the exclusive code and receive a discount or voucher prior to starting your session. Any vouchers will be credited to your account after entering the promo code.
Coupons or vouchers are a gift from an advisor or AstroFame. To benefit from a coupon, the conditions of the promo must be respected (name of the advisor, amount, type of session and deadline).
To use a special coupons from an advisor, access the page "Payment Methods" and select "Use/Add Funds" and click on the tab "Special Offers".
To use the special offer from AstroFame, be sure to use the promotional page to start a reading. The coupon will be applied automatically from the final amount of the personal session. See the question: Details of my invoice.
All AstroFame Readers are chosen with high standards of ethics, professionalism and their gifted talents for an authentic connection each reading with you. We perform a rigorous screening process that includes background checks to be sure your psychic is the best of the best.
Visit the reader's profile page, you are interested in. If there is a green signal, it means that the psychic is online. You can also take a look at the schedule of the reader.
Please Note: The schedule available is exclusively for call readings.
To receive a notification as soon the reader is available, select the tab 'My SMS Alerts" and select the option. Do not forget to select the psychics that interest you (3 max.)
Before the reading, you have the possibility to contact an AstroFame Psychic to better know their specialities and ask general information regards their availability. This option is not available for a personal reading.
After the reading, you can send a message to the psychic for more details regarding the previous reading. Login to your customer account, click on "Transactions, Chat History & Reviews" then access the receipt and scroll down the page to: Write a message to the advisor.
On your customer account, click on "My Messages" and select the tab, "Messages After Reading".
For quick access, you have have the possibility to create a list of your favourite psychics.
To create your list of favourite readers, login to your account then access the profile of the reader and click on the "Add to My Favourites" visible at the description section. To verify that the list has been created, access the My Favs Page.
You have the opportunity to leave a review on the reader following your sessions.
AstroFame does not moderate reviews. Members are free to share their opinions. To leave a review, click on section, "Transactions, Chat History & Reviews" to share your opinion.
Your opinions count, share your story to help other members find the right reader.
You did not find the answer to your specific question? Contact our customer support team through email email@example.com or call 0203 695 9233 from Monday - Friday from 8AM - 1AM.
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